Back
Support employees in Slack, Microsoft Teams & Google Chat
Give employees instant access to the help and information they need with our smart chatbots. Turn any message into a request and manage them all in one place.
Conversational Ticketing
Stay on top of employee communication by assigning, prioritizing, and tracking requests in Back. With employee data from BambooHR at your fingertips, resolving requests gets even faster.
Knowledge & Self-service
Let our chatbots handle common questions and tasks for you. By connecting BambooHR, employees receive relevant answers based on their role, department, and location. They can even request time off directly from the bot.
Workflows & Employee Journeys
Save time and create consistency with automation. Start an onboarding journey when an employee is added to BambooHR, auto-assign requests to the right person, send forms automatically, sync requests with Jira tickets, and much more.
How it works.
After setting up the integration between Back and BambooHR, you can:
- See employee data from BambooHR (hire date, department, manager, etc.) when responding to internal requests in Back
- Deliver targeted answers through Back’s chatbots, based on data like role, department, and location
- Enable employees to use Back’s Slack bot to check their time-off balance and request time off
- Trigger workflows from BambooHR events, e.g. start an onboarding process when a new employee is added
What data syncs?
| BambooHR Field | Sync Direction | Back Field |
|---|---|---|
| ID |
|
ID |
| Name |
|
Name |
|
|
||
| Department |
|
Department |
| Division |
|
Division |
| Gender |
|
Gender |
| Hire Date |
|
Hire Date |
| Job Title |
|
Role |
| Location |
|
Office |
| Status |
|
Status |
| Supervisor |
|
Reporting To |
| Vacation Balance |
|
Vacation Balance |
| Time Off Request |
|
Time Off Request |
At BambooHR, our mission is to set people free to do great work. We created the BambooHR Marketplace with that in mind. The Marketplace gives you access to high-quality integrations from our partners, allowing you to do even greater work. All Marketplace partners are vetted for security, target market fit, and solution fit to ensure that their integrations solve your real-world needs. To help you choose the best integrations, we’ve organized the most-used integrations into Pro and Elite tiers.
Elite integrations are the most used apps in our marketplace. Enjoyed by hundreds, and in some cases thousands of customers, these integrations have the most satisfied customers and have a track record of helping BambooHR customers achieve their potential.
Pro integrations are proven integrations with high customer satisfaction and are growing in popularity (usage) and utility.
